Privacy Policy

Welcome to COSMOX SHOP. Your privacy matters to us. This Privacy Policy explains what information may be collected when you visit our website, purchase digital products, or contact our support team, and how that information is used.

1. Information We Collect

Depending on how you use our website and its features, we may collect the following information:

• Contact information: Your name and email address when provided during checkout or support requests.
• Order information: Purchased products, order references, transaction status, and purchase history.
• Payment information: Payment status and transaction references provided by our payment provider.
• Support information: Messages, attachments, and details you provide when contacting us.
• Technical information: Browser type, device information, IP address, and basic website usage information where collected.

2. How We Use Your Information

We may use collected information for the following purposes:

• To process and manage customer orders.
• To verify payment status and prevent fraudulent transactions.
• To provide access to purchased digital products.
• To send order confirmations and important purchase updates.
• To respond to customer questions and support requests.
• To maintain, secure, and improve our website.
• To comply with applicable legal and regulatory requirements.

3. Guest Checkout

COSMOX SHOP is designed to support purchases without requiring customers to create an account, where guest checkout is available.

We may request an email address or other necessary information to process an order and provide access to purchased products.

4. Payment Information

Payments may be processed through third-party payment providers, such as Razorpay, if enabled on our website.

Your payment information is handled according to the payment providers own privacy policy and security practices. We may receive transaction references, payment status, and related information required to manage your order.

We do not request your UPI PIN, banking password, card PIN, or card security code through our support email.

5. Digital Products and File Delivery

We provide digital products such as mobile wallpapers, digital stickers, creative designs, and other downloadable content.

Information associated with your order may be used to verify your purchase and provide access to the corresponding digital files.

Product previews and website images may be hosted through third-party image or storage services. Access to purchased files may be managed through protected download systems, depending on the features implemented on our website.

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential functionality, remember shopping cart information, improve website performance, and understand website usage.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart functionality or other website features.

7. Third-Party Services

We may use trusted third-party providers to operate and improve our store, including services for:

• Website hosting and deployment.
• Payment processing.
• Database and order management.
• Image hosting and digital file storage.
• Website security and performance.

These providers may process relevant information to perform their services under their own terms and privacy policies. We encourage customers to review the privacy policies of third-party services when appropriate.

8. Sharing of Information

We do not sell customer personal information.

Information may be shared with service providers when necessary to process payments, deliver products, maintain the website, provide customer support, or comply with legal obligations.

We may also disclose information when required by applicable law or a valid legal request.

9. Data Security

We take reasonable measures to protect customer information against unauthorized access, misuse, loss, or disclosure.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain order records, resolve customer issues, and meet applicable legal obligations.

Information may be retained for longer where required by law or necessary to resolve disputes and protect legitimate rights.

11. Your Privacy Rights

Subject to applicable law, you may request information about the personal data we hold about you, request corrections to inaccurate information, or request deletion where legally permitted.

Some information may need to be retained to meet legal, accounting, or transaction-related requirements.

You can contact us using the email address below to make a privacy-related request.

12. Childrens Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so that we can review the situation.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, or legal requirements change.

Updated versions will be published on this page with a revised last-updated date.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Store: COSMOXSHOP.shop
Email: contact@cosmoxshop.shop

Thank you for trusting COSMOX SHOP.